Returns & Exchange

Thank you for choosing alvina.pk for your shopping needs. Our priority is to ensure you have the best possible shopping experience, and we recognize that there may be instances where returns or exchanges are necessary. Kindly review our policy details below.

Returns Eligibility

You may initiate a return within 7 days of your purchase date.

For a return to be eligible, the item must be unused, in its original condition, and with all original packaging and tags.

Exchanges

We offer exchanges for items of equal value within 7 days of the purchase date.

To initiate an exchange, please contact us at +92314-007-4455 or email us at info@alvina.pk for guidance.

Return/Exchange Process

For return or exchange initiation, reach out to our customer service team at +92314-007-4455 with your order number and details.

Our team will provide you with instructions on how to return the item.

Return Shipping

Customers are responsible for the cost of the return shipping fee.

We recommend using a trackable shipping service to ensure the secure receipt of your return.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a coupon will be issued for your next purchase. Please note that the parcel amount is non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately, providing photos of the product and packaging. We will promptly work with you to resolve the issue.

For any inquiries regarding our returns/exchange policy, please feel free to reach out to us at +92314-007-4455 or email us at info@alvina.pk.